A knowledge base chatbot is only as good as the documents behind it and the test you run before launch. A step-by-step build, from the questions customers ask to what you should leave out. A knowledge base chatbot answers customers from documents you choose: your website, policies, price

When to send a customer feedback survey, how short to make it, which channel to use, how to read your response rate, and how to turn answers into fixes. With three templates to copy, including a post-chat survey. A customer feedback survey people finish is short, arrives at the

A Facebook Messenger chatbot needs three pieces: a Meta app subscribed to your Page's messages, a step that passes each message to your AI agent, and the Send API for the reply. Here is each step, plus the Messenger rules that catch people out. A Facebook Messenger chatbot

Every conversational AI demo looks good on easy questions. This guide gives you the three question types that separate platforms, a two-week evaluation plan, and the red flags to walk away from.

Introduction In the age of digital transformation, artificial intelligence (AI) has emerged as a key player in reshaping various sectors, including customer support. AI chatbots, in particular, are being increasingly utilized by businesses to provide instant, round-the-clock customer service. These chatbots not only help in reducing the response

Alongside Data Tools, Ribbo has built a full AI-enhanced lead scoring system that automatically classifies incoming conversations based on how prospective a customer is with regards to their inquiries. Every visitor who chats with a Ribbo bot gets a score from 0 to 100 and a classification: Hot, Warm,

Data Tools on Ribbo enable custom responses to customer queries directly on the chat platform. Initially, Ribbo’s core product was focused on providing customers information based on the company’s website which was crawled. Users would not be able to get person-specific information, only answers on products and